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Patient Rights

  • As a patient at SSM Health Rehabilitation Hospital we have the responsibility to respect, protect, and promote your rights. You are a key member of your health care team and you have the right to:

    • Receive safe, quality care through the services that the hospital provides and be informed of the hospital’s policies about your rights and health care
    • Have privacy and confidentiality when you are receiving care
    • Receive care and have visitation privileges, choose who can and cannot visit you and informed when the hospital restricts your visitation rights for your health or safety, or the health or safety of patients, employees, physicians or visitors
    • Take part in decisions about restricting visitors, mail or phone calls
    • Be treated with respect and dignity and be protected from abuse, neglect, exploitation and harassment
    • Have your own physician and/or a family member, support person, or other individual be notified promptly of your admission to the hospital
    • Have a family member, support person, or other individual present with you for emotional support during the course of your stay, unless the individual’s presence infringes on others’ rights, safety, or is medically or therapeutically contraindicated
    • Be informed about your health problems, treatment options, and likely or unanticipated outcomes so you can take part in developing, implementing and revising your plan of care and discharge planning. Discharge planning includes deciding about care options, choice of agencies or need to transfer to another facility
    • Know the names and roles of hospital staff caring for you. Ask for a change of care provider or a second opinion
    • Request, accept and/or refuse care, treatment or services as allowed by hospital policy and the law, and be informed of the medical consequences of your any refusal of care
    • Have information provided to you in a manner that meets your needs and is tailored to your age, preferred language, and ability to understand. Have access to an interpreter and/or translation services to help you understand medical and financial information
    • Practice and seek advice about your cultural, spiritual and ethical beliefs, as long as this does not interfere with the well being of others
    • Request religious and spiritual services
    • Consent or refuse to take part in research studies as well as recordings, films or other images made for external use
    • Review your medical record and receive answers to questions you may have about it. You may request amendments to your record and may obtain copies at a fair cost in a reasonable time frame
    • Have your records kept confidential; they will only be shared with your caregivers and those who can legally see them. You may request information on who has received your record
    • Know the hospital’s grievance process and share a concern or grievance about your care either verbally or in writing and receive a timely written notice of the resolution. If you have a grievance or concern, please contact our Quality Management Department

    If you would like a full listing of our patient rights and responsibilities, you may request a copy at any time.